Privacy Policy

PRIVACY POLICY

This Privacy Policy relates to Nelk, Inc.’s (including its subsidiaries’ and affiliates’) (collectively, “Full Send,” “we,” “us,” or “our”) information collection and use practices in connection with our websites located at www.fullsend.com and www.fullsendsupps.com (collectively, the “Websites”).

Description of Users and Acceptance of Terms

This Privacy Policy applies to visitors to the Websites, including those that make a purchase on such Websites (collectively, “Visitors,” “you,” or “your”).

By accessing our Websites, Visitors are agreeing to the terms of this Privacy Policy.

The Information We Collect and How We Use It

In the course of operating the Websites, we collect or receive the following types of information:

Contact and Account Information

We may collect contact information on our Websites, typically your name, email address, phone number, and any information you provide in messages to us, such as through our Contact Us pages. We use such contact information for purposes of responding to, and following up regarding, your inquiries, including by providing you with requested or supplemental information. Depending on the nature of your message, we may route your information to an appropriate third party, such as one of our distributors, to better address such message.

When registering for an account, we will collect some combination of your name, email address, and phone number for purposes of allowing you to register and log in through our account portal. Our third-party vendors that provide our portals on the back-end store and secure your passwords; Full Send does not have access to these passwords.

Order Information

When you make (or attempt to make) a purchase through the Websites, you will provide certain information to our eCommerce platform, including your name, billing and shipping address, payment information (including credit card numbers), email address, and phone number. We will receive all such information except, for payment information, we only receive the last four digits of your credit card number.

We use the Order Information to fulfill any orders placed through our Websites (including processing your payment information, arranging for shipping, and providing you with invoices/confirmation), communicate with you, screen our orders for potential fraud or other risks, or, upon giving your consent, provide you with marketing relating to our products or services.

Phone Numbers

You have the option to receive SMS/text marketing by putting in your phone number and consenting to use of your phone number for such purpose. Further, using the Community app, you must also provide your consent for us to send promotional messages to you (e.g., information regarding any inventory drops).

Server Logs

Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of such access, including the device’s IP address, user agent string (e.g., operating system and browser type/version), and referral URL (i.e., the external source by which you arrived at our Websites or the pages you’ve clicked on while on our Websites). We may use these log files for purposes such as assisting in monitoring and troubleshooting errors and incidents, monitoring for fraud, analyzing web traffic, or optimizing the user experience.

Cookies

We collect information using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive (or other storage medium) so that we or third parties can “remember” information about your visit. We use both 1st and 3rd-party session cookies and persistent cookies. Below is a general primer on session and persistent cookies; information collected by cookies depends on its particular purpose. For more information, please see the information regarding analytics providers discussed further below.

  • Session Cookies: We use session cookies to make it easier for you to navigate our Websites.  A session ID cookie expires when you close your browser. Persistent Cookies: A persistent cookie remains on your hard drive or other storage medium for an extended period of time or until you delete them. You may be able to remove persistent cookies by following directions provided in your browser’s settings.
  • For purposes of our log-in portal or related feature on our Websites, persistent cookies can be used to store your passwords so that you don’t have to enter it more than once. 
  • Persistent cookies also enable us to track and target the interests of our Visitors to personalize the experience on our Website or to serve Full Send advertisements on other digital properties (i.e., “retargeting” you on other sites based on your interaction with Full Send content on our Websites or related social media properties, as discussed further below). 

In some cases, we may associate information that you have provided to us (e.g., email address) with the cookies that we use. In addition to facilitating the purposes described above, this is useful in understanding your engagement with other content related to our Websites (e.g., email open rates, URL clickthroughs).If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your browser. Please consult your browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, certain aspects of the Websites may not function properly or as intended. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Third-Party Analytics Providers

We use one or more third–party analytics services, including Google Analytics, to evaluate your use of the Websites by compiling reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Websites you visit, number of links clicked, search terms, and other similar usage data) and analyzing performance metrics. These third parties use cookies and other similar technologies (e.g., pixel tags) to help collect, analyze, and provide us reports or other data.

Third-Party Targeted Advertising Providers

As mentioned in the Cookies section, we may use third-party “adtech” providers (such as Facebook) to retarget you with Full Send advertisements on third-party websites based on your visits to our Websites or social media properties, such as items viewed, bought, or left in the shopping cart (“abandoned”), posts or pages viewed, or other similar interactions.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s (NAI) education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

To opt out of targeted advertising by participating companies, please visit the opt-out programs established by the Digital Advertising Alliance, the Digital Advertising Alliance of Canada, and the European Interactive Digital Advertising Alliance.

Further, Facebook may allow you to directly opt out of Full Send ads within the ad served by Facebook.

Aggregate Data

In an ongoing effort to better understand our Visitors and the Websites, we might analyze your information in aggregate form to carry out, maintain, manage, and improve operations in connection with the Websites. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our services and the Websites to current and prospective business partners and to other third parties for other lawful purposes.

Business Transfers

In the event of a merger, dissolution, reorganization, or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal information as set forth in this Privacy Policy. 

Disclosure to Public Authorities

We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.

Sharing with Third Parties

We may also engage other companies and individuals to perform certain business-related functions on our behalf in connection with our Websites. Examples may include cloud hosting providers, distributors, technical assistance and security, eCommerce platforms, analytics, digital marketing, customer relationship management, and customer service.  These other companies will have access to your information only as necessary to perform their functions and to the extent permitted by law. We may also share your information with any of our subsidiaries, affiliates, or other companies under common control with us in order to support (i) the marketing, sale, and delivery of any products or services and (ii) the other purposes described herein.

Opt-Out for Email Marketing and Certain Other Communications

You may also manage your receipt of marketing communications by clicking on the "Unsubscribe" link located on the bottom of an applicable marketing email and following the instructions found on any page to which the link may take you.

You cannot opt out of receiving administrative or transactional e-mails. In all such cases, please allow us a reasonable time to process your request.

How We Protect Your Information

We take commercially reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

Retention of Personal Information

We will retain your personal information in a form that identifies you only for as long as it serves the purposes for which it was initially collected as stated in this Privacy Policy, subsequently authorized, or as otherwise allowed under applicable law.

Children

We do not knowingly collect personal information from children under the age of 13 through the Websites. If you are under the age of 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide personal information to us. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us at info@fullsend.com and we will endeavor to delete that information from our databases.

Important Notice to All Non-US Residents

Our servers are located in the US. If you are located outside of the US, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US. Your decision to provide such data to us, or allow us to collect such data through our Websites, constitutes your consent to this data transfer to the extent permitted under applicable law.

Do Not Track

We do not respond to "Do Not Track" settings or other related mechanisms at this time.

Links to External Websites

The Websites may contain links to third-party websites (“External Sites”). We have no control over the privacy practices or the content of any such External Sites. As such, we are not responsible for the content or the privacy policies of such External Sites. You should check the applicable privacy policy and terms of use when visiting or submitting any information through such External Sites.

Changes to This Privacy Policy

This Privacy Policy is effective as of the ‘Last Updated’ date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time with or without notice to you. By visiting the Websites after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, and without prejudice to the foregoing, our use of your information is governed by the Privacy Policy in current effect.  Please refer back to this Privacy Policy on a regular basis.

How to Contact Us

If you have questions about this Privacy Policy, please e-mail us at info@fullsend.com with “Privacy Policy” in the subject line.