If you use a credit card to place an order and it is declined for any reason (including but not limited to invalid CVV, expiration date, billing address, etc), you may see a pending charge on your account. If this happens, the pending charge will clear from your bank statement within 1-5 days.
Unfortunately if this happens, we are not able to do anything on our end. If you're concerned about the pending charges, your best option is to contact your bank. If these charges do not disappear from your account after 10 business days, please reach out to our team here to investigate.
If your order was returned to sender for any reason, you will receive an email from our customer service team to fix the issue once it has been delivered back to our fulfillment center. If you do not respond within 7 days, your order will be cancelled and refunded minus any relevant shipping fees.
Once an item has been marked as returned to sender by the post office, the only option is to wait for it to arrive back at our warehouse.
The only way to know if a Full Send product is legitimate or real is to buy it from FullSend.com or StockX.
Please be aware that there are many counterfeit and fake Full Send items being sold on third party websites and marketplaces. There is no way to guarantee the authenticity items sold on any other site than FullSend.com or StockX.
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