All domestic orders are shipped via USPS Priority Mail (1-3 business days once processed). Due to the influx of orders from drops and current COVID-19 restrictions, orders may 7-28 business days to ship. You will receive an email with your tracking number when your order has shipped. If your order status says pending, no action is needed. International orders are sent using various services and this will be denoted on your order shipping confirmation with how to track.
If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.
We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.
Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.
If you use a credit card to place an order and it is declined for any reason (including but not limited to invalid CVV, expiration date, billing address, etc), you may see a pending charge on your account. If this happens, the pending charge will clear from your bank statement within 1-5 days.
Unfortunately if this happens, we are not able to do anything on our end. If you're concerned about the pending charges, your best option is to contact your bank. If these charges do not disappear from your account after 10 business days, please reach out to our team here to investigate.
The only way to know if a Full Send product is legitimate or real is to buy it from FullSend.com.
Please be aware that there are many counterfeit and fake Full Send items being sold on third party websites and marketplaces. There is no way to guarantee the authenticity items sold on any other site than FullSend.com.
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