Help Center

FAQ

SHIPPING

How long does shipping take?

I only received part of my order

International Taxes & Customs Fees

How do I track my order?

Where will my order ship from?

My order still shows as "processing". What does this mean?

What should I do if I entered the wrong shipping address?

ORDERS & PAYMENT

Can I cancel my order?

What forms of payment do you accept?

Why was I charged more than once for an order?

My credit or debit card is not working

Do the prices shown on product pages include tax?

Can I change my order?

RETURNS/REFUNDS

Do you accept returns or exchanges?

My order/item was damaged in transit

My order was returned to sender

ADDITIONAL FAQ

When is the next drop?

I have a message for NELK or SteveWillDoIt

How do I know if an item I purchased is legitimate or real?