You may cancel an order for a full refund as long as your order has not shipped. To cancel your order, please email info@fullsend.com. 

If your order has already shipped, we are unable to cancel your order. 

If you use a credit card to place an order and it is declined for any reason (including but not limited to invalid CVV, expiration date, billing address, etc), you may see a pending charge on your account. If this happens, the pending charge will clear from your bank statement within 1-5 days. 

Unfortunately if this happens, we are not able to do anything on our end. If you're concerned about the pending charges, your best option is to contact your bank. If these charges do not disappear from your account after 10 business days, please reach out to our team here to investigate. 

If your credit or debit card is not working, please verify that the following is correct:

• Credit or debit card number
• Expiration date
• CVV/card security code
• Cardholder name
• Billing address
• Sufficient funds or credit available

If you still are having issues, the best option is to reach out to your financial institution/bank directly.

If your order/item is damaged during shipping, please send a photo of the damage, your email address used to place the order and order number within 48 hours of receiving it to info@fullsend.com. 

If 48 hours has passed since delivery, we are unable to replace or refund your order. 

If your order was returned to sender for any reason, you will receive an email from our customer service team to fix the issue once it has been delivered back to our fulfillment center. If you do not respond within 7 days, your order will be cancelled and refunded minus any relevant shipping fees.

Once an item has been marked as returned to sender by the post office, the only option is to wait for it to arrive back at our warehouse. 

Our drop dates are announced via multiple channels. The best way to stay up to date is to follow @nelkboys and @ShopFullSend.

You can also subscribe to our email list on our home page to be notified. 

The only way to know if a Full Send product is legitimate or real is to buy it from FullSend.com or StockX.

Please be aware that there are many counterfeit and fake Full Send items being sold on third party websites and marketplaces. There is no way to guarantee the authenticity items sold on any other site than FullSend.com or StockX.