Frequently Asked Questions

Full Send nicotine pouches are premium, tobacco-free pouches that deliver clean nicotine satisfaction. Each pouch is crafted with pharmaceutical-grade nicotine and high-quality, food-grade ingredients. They're smoke-free, spit-free, and completely discreet—perfect for whenever and wherever you need a lift.

Unlike traditional tobacco products, our pouches contain zero tobacco leaf, no smoke, and no vapor. Just pure, satisfying nicotine in a convenient pouch format.

Full Send pouches are designed for adults 21 and older who currently use nicotine products. If you smoke, vape, dip, or use other nicotine products, Full Send offers a cleaner, more convenient alternative.

Important: Full Send pouches contain nicotine, which is addictive. If you don't currently use nicotine, our products are not for you. Our pouches are not intended as smoking cessation aids.

Full Send was built for people who don't do anything halfway. Here's what sets us apart:

• Premium Quality: We use only pharmaceutical-grade nicotine and carefully selected ingredients
• Bold Flavors: Our flavor profiles are developed to deliver a satisfying, long-lasting taste experience
• Consistent Strength: Every pouch delivers the same reliable nicotine experience
• Subscribe & Save: Lock in Big Savings with monthly or bi-monthly delivery and cancel anytime

Open your Full Send can in three quick steps:

1. Step 1: Peel and remove the side label.
2. Step 2: Push the lid down and turn counter-clockwise.
3. Step 3: Align the arrows, and lift!

Once your can is open, tuck one pouch between your upper lip and gum. After 20-60 minutes (or when the flavor fades), remove the pouch and dispose of it. Every Full Send can has a top compartment to store used pouches until you can properly throw them away.

Full Send pouches are made with carefully selected, high-quality ingredients:

• Nicotine: Pharmaceutical-grade, tobacco-free nicotine
• Plant-based fibers: The pouch material itself
• Fillers: Food-grade ingredients that give the pouch its texture
• pH adjusters: To optimize nicotine absorption
• Flavorings: Food-grade flavors for taste
• Sweeteners: For a pleasant flavor profile

Our pouches contain no tobacco, no sugar, and less than 1 calorie per pouch. They're also gluten-free.

Full Send pouches come in three options to match your preference:

• 0MG (no nicotine): All the flavor and ritual without any nicotine. Perfect for anyone cutting back or simply enjoying the experience.
• 4MG: A smoother, lighter experience. Great for casual users or those who prefer a more mellow nicotine sensation throughout the day.
• 8MG: A fuller, more robust experience. Ideal for regular nicotine users who want a stronger, more satisfying hit.

Not sure which strength is right for you? If you're new to nicotine pouches or prefer lighter nicotine products, start with 4MG. If you're a regular smoker, vaper, or experienced nicotine user, 8MG will likely be more satisfying.

Orders typically ship within 1-2 business days and arrive within 3-7 business days depending on your location.

All nicotine orders ship via UPS Ground and require an adult signature upon delivery. Someone 21 or older must be present to sign for the package.

Shipping costs vary based on your location and order size. You'll see the exact shipping cost at checkout before completing your purchase.

Due to state and local regulations on nicotine products, we cannot ship to all locations. We currently cannot ship nicotine pouches to:

• Vermont (VT)
• Georgia (GA)
• South Dakota (SD)
• Hawaii (HI)
• Maine (ME)
• Nebraska (NE)

Additionally, some states have flavor restrictions that may limit the products available in your area (California, Washington D.C., Utah).

If you're unsure whether we can ship to your address, enter your ZIP code at checkout and our system will confirm availability.

Federal law requires that all nicotine products be delivered only to adults 21 years of age or older. To comply with these regulations, all Full Send orders require an adult signature upon delivery.

This means someone 21 or older must be present to sign for the package when it arrives. UPS will make multiple delivery attempts, and you can also arrange to pick up your package at a UPS location if needed.

Once your order ships, you'll receive an email with your tracking number and a link to track your package. You can also log into your Full Send account to view your order status and tracking information.

If you haven't received tracking information within 3 business days of placing your order, please contact our support team.

At this time, Full Send only ships within the United States. We do not offer international shipping for nicotine products due to varying international regulations.

We're always evaluating opportunities to expand—sign up for our newsletter to be the first to know about any changes.

Subscribe & Save is the easiest way to never run out of Full Send pouches while saving money on every order:

• Subscriber savings on every subscription order
• Free shipping on all subscription deliveries
• Flexible scheduling: Choose monthly or bi-monthly delivery
• Cancel anytime: No commitments, no penalties
• Easy management: Skip, pause, or cancel through your account

Just select "Subscribe & Save" when adding items to your cart, choose your delivery frequency, and you're all set!

Managing your subscription is easy through your Full Send account. Log in and visit your Subscription Dashboard to:

• Skip a delivery: Taking a break? Skip your next order without canceling
• Pause: Put your subscription on hold and resume when you're ready
• Cancel: Cancel anytime with no penalties

Absolutely! Full Send subscriptions have no commitments or cancellation fees. You can cancel anytime through your account dashboard.

Before you cancel, consider these options:

• Skip: Skip your next delivery if you just need a break
• Pause: Pause your subscription for a set period

If you do decide to cancel, we'd love to hear your feedback so we can continue improving.

Subscriber discounts vary depending on the current promotion. Check the product page or your cart to see the active subscriber savings on your order.

Subscribe & Save members also enjoy:

• Free shipping on all subscription deliveries
• Exclusive access to subscriber-only promotions

You'll never have to worry about running out with automatic deliveries on your schedule.

We want you to be completely satisfied with your Full Send purchase. If you're not happy with your order, here's our policy:

• Unopened products: Can be returned within 30 days of delivery for a full refund
• Opened products: Due to the nature of nicotine products, we cannot accept returns on opened cans
• Damaged or defective products: Contact us immediately and we'll make it right

To initiate a return, please contact our support team with your order number.

If your order arrives damaged or you receive the wrong product, please contact our support team within 48 hours of delivery. Include photos of the damage and your order number, and we'll send a replacement or issue a refund right away.

Your satisfaction is our priority—we'll make sure you get what you ordered in perfect condition.

Once we receive and process your return, refunds are typically issued within 5-7 business days. The refund will be credited to your original payment method.

Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank or credit card company.

While you can check out as a guest, we recommend creating a Full Send account for the best experience:

• Track your orders and view order history
• Manage your subscriptions easily
• Save your shipping and payment information
• Get access to exclusive offers and promotions

Creating an account is free and only takes a minute during checkout.

No problem! Click the "Forgot Password" link on the login page and enter the email address associated with your account. You'll receive an email with instructions to reset your password.

If you don't receive the email within a few minutes, check your spam folder. Still having trouble? Contact our support team for assistance.

Our support team is here to help! You can reach us through:

• Email: support@fullsend.com
• Contact Form: Visit our Contact page

We typically respond to inquiries within 24-48 hours during business days. For fastest service, please include your order number when reaching out about an existing order.

Federal and state laws prohibit the sale of nicotine products to anyone under 21 years of age. To comply with these regulations and ensure responsible sales, we require age verification for all purchases.

During checkout, you may be asked to verify your age using your date of birth and other information. This verification is secure and helps us maintain compliance while keeping nicotine products out of the hands of minors.