Just a quick update regarding your recent order from FullSend.com.
In the rush to get your order out as quickly as possible, we accidentally sent you an incorrect product. We wanted you to know that we are aware of this issue and are working to make it right as quickly as possible. As a token of our appreciation of your support and understanding, we'd like you to keep the Oh Canada Full Send Crewneck.
You can expect to receive another shipping notification soon, once the replacement item ships. No further action is required by you at this time.
If you have any further questions please do not hesitate to reach out to our customer service team at firstname.lastname@example.org.